Effective Date: August 5, 2026
This Cancellation Policy applies to all services booked through the ProNotary platform, including mobile notary appointments, loan signings, and apostille services.
Notary members may cancel their monthly ($4.98/mo) or annual ($49/yr) subscription at any time. To cancel, log into your Notary Portal and navigate to the subscription settings, or call us at (919) 849-5002.
7-Day Free Trial: New notary members receive a 7-day free trial. A reminder email is sent before the trial ends so there are no surprise charges. After the trial ends, the subscription fee is automatically charged to the card on file.
30-Day Grace Period: After cancellation, notaries retain full access for 30 days. During this grace period, the notary's profile remains live and they can continue receiving client referrals. After the grace period, the account is locked until reactivated with payment.
No Partial Refunds: No partial refunds are issued for mid-period cancellations. The notary retains access through the end of the paid period or the 30-day grace period, whichever is longer.
Business accounts may cancel their subscription plan at any time. Cancellations take effect at the end of the current billing cycle. Any remaining orders in the current period will still be processed. No partial refunds are issued for mid-period cancellations.
Customers may cancel or reschedule notary appointments with the following notice periods:
Rush and same-day service bookings cannot be cancelled once a notary has been assigned and has begun travel. If the notary has not yet been assigned, the rush fee will be refunded in full.
Apostille orders may be cancelled and refunded in full if documents have not yet been submitted to the Secretary of State. Once documents are submitted for processing, the service fee is non-refundable.
Business signing orders may be cancelled at no charge before a notary has been assigned. Once a notary is assigned and has accepted the order, a cancellation fee of $25 may apply to compensate the notary for their time.
If a notary cancels an appointment, the customer will be notified immediately and offered a replacement notary at no additional cost. If no replacement is available, a full refund will be issued.
To cancel a subscription, appointment, or order:
Approved refunds are processed within 5-10 business days to the original payment method. Refund timing depends on your bank or credit card issuer.
If you have questions about this policy, please contact us at (919) 849-5002 or through your portal's messaging system.