Refund Policy

Completed Services: Because notarial acts are professional services rendered in person, fees are generally non-refundable once the notarization is complete. This is consistent with standard notary industry practice and NC law.

Cancellations by Client:

• 24+ hours notice: Full refund of any pre-paid travel fee
• Less than 24 hours notice: Travel fee is non-refundable; notary fee may be refunded at our discretion
• No-show: Full travel fee is charged; no refund

Cancellations by JP Notary Services: If we cancel your appointment for any reason, you will receive a full refund of any fees paid and we will work to reschedule at no additional charge.

If a notarization error was caused by our notary (e.g., incorrect stamp, wrong venue, missing signature), we will:

• Correct the error at no additional charge
• Re-perform the notarization if needed
• Issue a full or partial refund at our discretion if the error caused material harm

Please contact us within 7 days of the service to report an error.

Monthly Plan ($9.98/month):

• You may cancel at any time — no further charges will be made
• The current billing period is non-refundable once it has begun
• Your access remains active through the end of the paid period

Annual Plan ($99/year):

• Cancellations within 7 days of initial payment: full refund
• Cancellations after 7 days: prorated refund for remaining full months, minus a $15 processing fee
• No refund if account was deactivated due to policy violations

To cancel your subscription, contact us at Jean.estatenc@gmail.com or (919) 849-5002.

To request a refund, contact us within 7 days of the service or charge:

• 📞 Call or text: (919) 849-5002
• ✉️ Email: Jean.estatenc@gmail.com

Please include your name, the date of service or charge, and the reason for your request. We aim to respond within 2 business days.

• Stripe payments: Refunds are issued to the original card within 5–10 business days
• Venmo payments: Refunds are sent via Venmo within 2 business days
• Cash payments: Refunds are issued by check or cash in person

We encourage you to contact us directly before initiating a chargeback. Chargebacks for legitimate services rendered will be contested. We are committed to resolving all disputes fairly and promptly.